Most orders placed Monday - Friday before 12pm PST are shipped out the same day, however we do not guarantee this. Our business hours are:
Monday - Friday, 9:00am - 5:00pm PST
Currently, we ship we ship within the United States and internationally excluding HI, ID, IA, MS, SD, Washington, D.C. Canada and Australia
RETURN AND REFUND
POLICY
We want you to feel confident with your purchase and want to provide you with excellent customer service. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 72 hours of receiving the product to info@eequsa.com. You will need to provide detailed information for any product damaged and photo proof during shipping within that timeframe.
If you are not satisfied with our products, you may request a refund of the full purchase price minus shipping costs within 30 days of the product received date. Customer is responsible for return shipping. Please submit your request to info@eequsa.coma or call 858-900-3385 to speak to Customer Service.
ORDER PROCESSING, DELIVERY METHOD AND TIMING
Your shipping charges will be calculated and viewable at checkout. Shipments are sent using USPS First Class, USPS Priority Mail, FedEx Ground, FedEx Express Saver, FedEx 2 Day and FedEx Standard Overnight. Shipping times is dependent on location from our main warehouse and fulfillment center located in California. Typical shipping times may vary from 4-7 business days (Monday to Friday) after processing times. This does not include any potential for inclement weather or holidays. If you have questions about your order or shipping, please call us at 858-900-3385 or email us at info@eequsa.com